Questions, concerns…? We are here to help you.
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Find the most frequently asked questions here. If you don't find your answer, please feel free to contact us directly.
All our items are made in France by 3D-TEX in a factory that incorporates the latest seamless manufacturing technologies. 3D has cutting-edge technology with artisanal know-how and special attention to materials and finishes.
Our orders are shipped within 48 business hours and delivered within 3 to 5 business days in mainland France. Delivery times may vary during periods of high demand.
Each material has its own specific characteristics. We recommend following the care label instructions and choosing a cold wash or dry cleaning to preserve the quality of your garment.
Yes, you have 14 days after receipt to return or exchange an unworn item in its original packaging. Contact us for return instructions.
Our customer service is available by email at contact@cezembre-store.fr or via our contact form . We are committed to responding to you as quickly as possible.
At Cézembre, our relationship with our customers is essential. We believe that a responsible brand must be transparent, accessible, and human. Whether you have a question about our products, a specific request, or need help placing an order, our team is here to answer you quickly and efficiently. Simply use the form below: enter your name, email address, and message! We are committed to providing you with a personalized response as soon as possible.
We are delighted to welcome you year-round to our workshop and boutique located at 12 rue du Dr Jean Thibouméry, 35400 Saint-Malo . Open Monday to Friday from 10 am to 5 pm, this address is more than just a retail outlet: it's the beating heart of Cézembre. Here you can discover our collections, feel our knitwear, try on your favorite pieces, and chat directly with our team. A warm and authentic place where the quality of Made in France truly comes to life.
Because we know your days can be busy, we strive to offer convenient and regular opening hours: our shop is open Monday to Friday from 10 am to 5 pm without interruption. This allows you to visit whenever it suits you, whether during your lunch break or after work. And if you're coming from afar, please let us know: we'd be delighted to welcome you and introduce you to our world with all the attention it deserves.
Prefer to speak with us directly? No problem! You can reach us by phone at +33 2 99 81 89 61 during our opening hours. We'll be happy to answer your questions about product availability, sizing advice, delivery times, or anything else. You can also email us at contact@cezembre-store.fr : we read every email carefully and promise to reply within 48 hours. At Cézembre, customer satisfaction isn't just a slogan: it's a daily commitment.
Cézembre is much more than just a clothing brand: it's a human adventure that prioritizes close relationships and direct connections with its customers. Every message you send us matters, because it helps us improve, better understand your expectations, and keep French knitwear alive. We're not an anonymous multinational corporation: we're a team of passionate individuals based in Saint-Malo, determined to prove that quality, style, and ethical practices can be offered at affordable prices.
Before you even write to us, why not explore our world? We invite you to browse our dedicated brand page : there you'll discover our story, our commitment to 100% French manufacturing, and our passion for color. You'll see why we choose high-quality natural materials and how we craft our knitwear in our Saint-Malo workshop. This is what makes Cézembre unique: a distinctive style and uncompromising ethics.
