Find our most frequently asked questions here. If you can't find your answer, please contact us directly.
Where are your products manufactured?
All our items are manufactured in France at 3D-TEX in a factory that incorporates the very latest seamless manufacturing technologies. 3D has cutting-edge technology with artisanal know-how and particular attention paid to materials and finishes.
What are the delivery times?
Our orders are shipped within 48 business hours and delivered within 3 to 5 business days in mainland France. Delivery times may vary during periods of high demand.
How do I maintain my product?
Each material has its own specific characteristics. We recommend following the care label instructions and choosing a cold wash or dry cleaning to preserve the quality of your garment.
Can I return or exchange an item?
Yes, you have 14 days after receipt to return or exchange an unworn item in its original packaging. Contact us for return instructions.
How to contact you?
Our customer service team is available by email at contact@cezembre-store.fr or via our contact form. We promise to respond to you as quickly as possible.
